Refund & Return Policy – MKR Gems
At MKR Gems, we take pride in creating unique handmade beaded jewelry. We want you to love your purchase, but if you are not completely satisfied, please review our return and refund policy below.
1. Eligibility for Returns
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Items may be returned within 7–14 days of delivery.
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Returned items must be unused, unworn, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
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Custom or personalized jewelry (e.g., name bracelets, custom sizing, or made-to-order designs).
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Sale or clearance items are considered final sale.
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Items damaged due to misuse, improper care, or normal wear and tear.
3. Refund Process
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Once we receive and inspect your return, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.
4. Exchanges
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Exchanges are accepted for defective or damaged items only.
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If you need an exchange, please contact us within the return period.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
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We recommend using a trackable shipping service to ensure safe delivery of your return.
